Case Study: Elevating Security Standards for a Luxury High-Rise

The Challenge

A luxury high-rise struggled with disappointing management and staffing issues despite a long-term partnership with their previous provider. While they valued their core doormen, unreliable night shifts and disappointing service ultimately led them to seek a new security provider capable of delivering excellence.

The Solution

To address the security concerns and staff inconsistencies, we implemented a solution that combined high standards with a personalized approach. This included:

Recruitment Strategy: We recruited experienced, highly-skilled security personnel who met the high standards of the luxury property.

Tailored Security Plan: Guardian Security developed a robust, proactive plan designed to address a range of potential situations, showcasing our ability to respond effectively and maintain high safety standards across all shifts.

The Result

Improved Satisfaction with Day and Night Security Teams

The new security teams, extensively trained to meet the highest standards, have demonstrated professionalism, reliability, and dedication. Both the day and night door staff, including fill-ins, are committed to exceeding security expectations to ensure that every resident feels safe and secure at all times.

Improved Resident Satisfaction

The transition to the new security team has led to a noticeable improvement in resident satisfaction. Feedback has been overwhelmingly positive, with residents highlighting the professionalism, attentiveness, and reliability of both the day and night staff.

Their Feedback

"I just want to let you know that our current door staff is wonderful. Our day and PM shifts have been strong, capable, helpful, and kind for a long time. Now, our PM and overnight people are also excellent. I have a dog, and I walk him across the street before bedtime, and Johnny and Harvey are always keeping a close watch for safety. Lately, I think Leron has also been there. Even our people who might be fill-ins have been good. All of the door staff now are friendly, helpful, and serious about doing their jobs well. Thank you so much for your efforts in reaching this excellent mix of employees. It's a pleasure!"

Gene M.

4. April, 2003.

Guardian has served our homeowners association as their premiere security company for the last ten years. They have been far superior to our previous security company, and in our opinion, they are one of the best.

Bob W.

25. January, 2000.

Our on-site Guardian employees always provide quality service and are very customer oriented. Their management team is very responsive to our needs and they always provide strong support.

Linda S.

15. October, 2007.

Best way to describe this organization: Service of Excellence! They continue to provide us with outstanding service for years.

Denise W.

30. December, 2008.

Guardian has always been very helpful and very hands on with our site. It has been a pleasure to work with every department in this company.

Mike T.

3. September, 2001.

For the past seven years, Guardian Security has been the exclusive provider of Security Services with the highest level of professional service.

Phil L.

6. May, 2005.

Guardian Security has been our Security Provider for more than eight years now and I must say that the security operation continues to improve and respond to the ever-changing environment.